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The new collaboration promises to improve the customer experience by combining superior CIS and customer experience solutions.
TEMPE, Ariz. – KUBRA and Advanced Utility Systems are proud to announce a strategic partnership to enhance the customer experience. This partnership combines KUBRA’s customer experience management solutions with the powerful features of Advanced Utility Systems’ Infinity Customer Information System (CIS). This partnership focuses on improving the efficiency and effectiveness of the utility’s customer service operations. By combining these technologies, this collaboration promises to deliver a cohesive and user-focused experience, reflecting our commitment to excellence and innovation in customer engagement.
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This partnership combines KUBRA’s customer experience management solutions with the powerful features of Advanced Utility Systems’ Infinity Customer Information System (CIS).
“We are pleased to announce our partnership with KUBRA, which will significantly improve the customer experience and meet the evolving preferences of the industry,” said Mark Wilkinson, Executive Vice President at Advanced Utility Systems. “Combining the KUBRA platform with Infinity CIS software allows the utility to consistently exceed customer expectations.”
This collaboration brings together six innovative solutions, KUBRA iMail™, KUBRA EZ-PAY®KUBRA MyHQ™, Notifi®Storm Center™, and IncidentWatch™ – designed to streamline billing, payments, and customer communications for a more intuitive user experience. With these solutions, Advanced Utility Systems can provide better billing and payment services, including a self-service platform, centralized billing options for transactions, and comprehensive billing and printing solutions.
Key features and benefits of the solution include:
Billing Services and Payment Solutions: Clients can use KUBRA EZ-PAY and KUBRA MyHQ, which provide greater payment flexibility and a single hub for customer engagement. The solution offers fast, secure, and versatile payment methods, transaction insights, and customizable alert settings, all accessible from any device.
Distribution Bill Transformation: KUBRA iMail improves bill distribution with vibrant color printing, advanced finishing, and real-time postal tracking. Web-based tracking tools ensure accurate and integrated mail management.
Real Time Storm Outage Mapping: Customers receive up-to-the-minute outage visibility during storms, including restoration times and affected areas. This solution reduces call center volume with KUBRA expandable Storm Center maps with additional data overlays.
Simplified Incident Reporting: KUBRA IncidentWatch provides an intuitive map-based tool for reporting and tracking local issues like broken street lights or infrastructure repairs.
“Our multi-channel billing, payment, and customer communications solutions are designed to streamline and simplify the billing and payment process and significantly improve the overall customer experience and satisfaction for Advanced Utility Systems customers,” said Mark Visic, Senior Vice President of Business Development. and M&A in KUBRA. “By integrating these solutions, we ensure that every interaction reinforces a positive relationship.”
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United in their mission, KUBRA and Advanced Utility Systems are poised to revolutionize utility customer interactions and set new standards of excellence for the industry.
For partnership inquiries, contact KUBRA here.
About KUBRA
KUBRA provides customer experience management solutions to some of the largest utility, government, and insurance entities in North America. Our extensive portfolio includes billing and payments, mapping, mobile applications, proactive communications, and artificial intelligence solutions for customers. With more than 2 billion customer interactions annually, KUBRA services reach more than 40% of households in the US and Canada. KUBRA is an operating subsidiary of Hearst Corporation. Visit https://www.kubra.com for more information.
About Advanced Utility Systems
For more than 27 years, Advanced Utility Systems has been a leader in digital transformation, revolutionizing the way municipal utilities serve their communities with intuitive and advanced customer information and utility billing solutions, including the move to the Cloud. Our holistic product ecosystem creates seamless interactions across the entire utility customer journey from move-in to move-out and every activity in between, scaling and flexing as our customer community grows. At Advanced Utility Systems, we deliver the mission-critical solutions our customers need to build modern utility CX.
See the source version on businesswire.com: https://www.businesswire.com/news/home/20240912924068/en/
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Media: Alison Copeland
Email: alison.copeland@kubra.com
Phone: 480.584.3041
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